If we FAIL
TO COMPLETE A TRANSFER to or from your account on time or in the
correct amount according to our agreement with you, we will be
liable for your losses or damages with some exceptions. We will not
be liable, for instance: (1) If, through no fault of ours, you do
not have enough money in your account to make the transfer or if the
transfer would exceed the credit limit on your overdraft line, if
any, (2) If the money in your account is subject to legal process or
other encumbrances restricting the transfer, (3) If the terminal
where you are making the EFT does not have enough cash, (4) If
extenuating circumstances prevent the transfer, despite reasonable
precautions we have taken, (5) If the terminal or system was not
working properly and you knew about the breakdown when you started
the EFT, (6) If incomplete or inaccurate information is forwarded by
the United States Treasury or through an automated clearing house,
or (7) There may be other exceptions in our agreement with you.
In case of
errors or questions about your electronic transfers.
Telephone us or write us at the number or address listed in this
disclosure as soon as possible, if you think your statement or
receipts are wrong or if you need more information about a transfer
listed on the statement or your receipt. We must hear from you no
later than 60 days after we sent the FIRST statement on which the
error or problem appeared. You should:
(1) Tell us
your name and account number (if any).
the error or transfer in question, and explain as clearly as you can
why you believe it is an error or why you need more information.
(3) Tell us
the dollar amount of the suspected error.
If you tell
us orally, we may require that you send us your complaint or
question in writing within 10 business days. We will determine
whether an error occurred within 10 business days (20 business days
if the error involves an EFT made during the first (30) days after
the first deposit to the account was made) after we hear from you
and will correct any error promptly. If we need more time, however,
we may take up to 45 days (90 days if the transfer involved a
point-of-sale transaction, a foreign initiated transfer or an EFT
made during the first thirty (30) days after the first deposit to
the account was made) to investigate your complaint or question. If
we decide to do this we will credit your account within 10 business
days (20 business days if the error involves an EFT made during the
first thirty (30) days after the first deposit to the account was
made) for the amount you think is in error, so that you will have
the use of money during the time it takes us to complete our
investigation. If we ask you to put your complaint or question in
writing and we do not receive it within 10 business days, we may not
credit your account.
We will tell
you the results within three (3) business days after completing our
investigation. If we decide that there was no error, we will send
you a written explanation. You may ask for copies of the documents
that we used in our investigation.
OTHER RULES APPLYING TO ELECTRONIC FUND
transfers or loan payments made before 2:45 P.M. will be credited to
that business day. After our cutoff time, it will be credited the
following business day.
limited to balances, transfers, and loan payments to related
accounts within our institution only.
TelePC is a
service that the bank offers to our customers at no charge.