Regulation E Disclosure:
In case of errors or questions about your electronic transfers, call us at 405-247-2471, or write us at P.O. Box 827, Anadarko, OK 73005 as soon as you can, if you think your statement or receipt is wrong or if you need more information about a transfer on
the statement or receipt. We must hear from you no later than 60 days after we send you the FIRST statement on which the error or problem appeared.
(1) Tell us your name and account number.
(2) Describe the error or the transfer you are unsure about, and explain as clearly as you can why you believe there is an error or you need more information.
(3) Tell us the dollar amount of the suspected error.
If you tell us orally, we may require that you send us your complaint or question in writing within 10 business days.
We will tell you the results of our investigation within 10 business days after we hear from you and will correct any errors promptly. If we need more time, however, we may take up to 45 days to investigate your complaint or question. If we decide to do this,
we will recredit your account within 10 business days for the amount you think is in error, so that you will have the use of the money during the time it takes us to complete our investigation. If we ask you to put your complaint or question in writing and
we do not receive it within 10 business days, we may not recredit your account.
If we decide that there was no error, we will send you a written explanation within 3 business days after we finish our investigation. You may ask for copies of the documents that we used in our investigation.
You must be registered for Online Banking. If you are not a registered customer,
you must contact the Bank for authorization.